Refund policy
Return & Refund Policy
To ensure a pleasant shopping experience for all customers, please review the following return and refund policy carefully before submitting a request.
1. Return & Exchange Eligibility
Return or exchange requests must be submitted within 7 days of the delivery date.
Items must be unused, unwashed, undamaged, and in their original packaging with all tags attached.
A valid proof of purchase (order number or payment record) is required.
2. Non-Returnable Items
The following items are not eligible for return or refund:
Requests submitted after 7 days from the delivery date.
Items with removed tags, signs of use, washing, or physical damage.
Customized products and intimate or close-contact items (such as sports protective gear worn directly on the body) due to hygiene and safety reasons.
Minor cosmetic imperfections caused during shipping that do not affect the normal use or functionality of the product.
3. Refunds
Once the returned item is received and inspected, approved refunds will be processed within 10 business days.
Refunds will be issued to the original payment method. Processing time may vary depending on the bank or payment provider (e.g., PayPal, credit card issuer).
Transaction or payment processing fees may be deducted where applicable, in accordance with the payment provider’s policies.
Orders paid with discount codes or gift cards will be refunded based on the actual amount paid.
4. Return Shipping Costs
If the return is due to product defects or incorrect items, return shipping costs will be covered by the seller.
For returns due to personal reasons (e.g., change of mind, wrong size, or incompatibility), return shipping costs must be covered by the customer.
5. How to Request a Return
To request a return or exchange:
Log in to your account → My Orders → Select the order → Click Return / Exchange.
Provide the reason for return and upload photos if applicable.
Our team will review your request and respond within 2 business days with further instructions.
6. Contact Information
If you have any questions regarding returns or refunds, please contact our customer support team:
📧 Email: anampion.official@gmail.com
🕘 Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (GMT+8)