Shipping policy
Shipping Policy
Thank you for shopping with ANAMPION. Please review our shipping policy below for information regarding order processing, delivery times, and shipping conditions.
1. Order Processing Time
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All orders are processed within 1–3 business days after payment confirmation.
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Orders are not processed or shipped on weekends or public holidays.
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During peak seasons or promotional periods, processing times may be slightly extended.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
2. Shipping Destinations
We currently ship to most countries worldwide.
However, delivery may not be available to certain remote areas or regions due to carrier restrictions.
If you are unsure whether we ship to your location, please contact us before placing an order.
3. Shipping Methods & Delivery Time
Estimated delivery times are as follows (excluding processing time):
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Standard Shipping: 7–15 business days
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Express Shipping: 5–10 business days (if available)
Delivery times may vary depending on:
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Destination country or region
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Customs clearance procedures
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Local carrier operations
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Weather conditions or force majeure events
Please note that delivery times are estimates only and not guaranteed.
4. Shipping Fees
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Shipping fees are calculated at checkout based on destination, shipping method, and order weight.
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Free shipping promotions (if applicable) are subject to specific terms and conditions displayed on the website.
5. Customs, Duties & Taxes
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International shipments may be subject to customs duties, taxes, or import fees, which are determined by the destination country.
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These charges are the responsibility of the customer and are not included in the product price or shipping fee.
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We are not responsible for delays or additional charges caused by customs clearance.
6. Tracking Information
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Tracking numbers will be provided once the order is shipped.
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Please allow 24–72 hours for tracking information to update after shipment.
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If tracking shows “Delivered” but the package is not received, please contact your local carrier first.
7. Delays & Shipping Issues
We are not responsible for shipping delays caused by circumstances beyond our control, including but not limited to:
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Customs inspections or clearance delays
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Carrier disruptions
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Weather conditions
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Incorrect or incomplete shipping addresses provided by the customer
If your package is delayed beyond the estimated delivery time, please contact us and we will assist in investigating the issue.
8. Lost or Damaged Packages
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If your order arrives damaged, please contact us within 48 hours of delivery and provide clear photos of the package and product.
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If a package is confirmed lost in transit, we will offer a replacement or refund based on the specific situation.
9. Incorrect Address or Failed Delivery
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Customers are responsible for providing accurate and complete shipping information.
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Orders returned due to incorrect address, failed delivery attempts, or refusal by the recipient may be subject to additional shipping fees.
10. Contact Information
If you have any questions regarding shipping, please contact our customer support team:
📧 Email: anampion.official@gmail.com
🕘 Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (GMT+8)